Polaroid of oceanfront building and palm trees

Accessibility

We do our best to make our sites and our hotel accessible to everyone. Please contact us with any accessibility questions. 

OLS HOTELS AND RESORTS. ACCESSIBILITY STATEMENT

Last Updated: October 31, 2018

This accessibility statement (“Statement”) applies to OLS Hotels and Resorts, its subsidiaries and all of the hotels within the OLS Hotels Portfolio of Brands1 (collectively, "OLS Hotels," "we," or "us"). At OLS Hotels and Resorts, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

1The OLS Hotels and Resorts Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Chamberlain West Hollywood, Grafton on Sunset, Harbor Court Hotel, Hotel Amarano, Hotel Renew, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites, Plantation Hale Suites, Carriage House Las Vegas, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, Best Western El Rancho, Best Western Orlando Gateway Hotel, Royal Grove Hotel & Sedona Rouge Hotel & Spa.

OLS Hotels and Resorts strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

* We have built our website using standard-compliant HTML and CSS

* We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.

* We have provided consistent navigation across the website

* We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through olshotels.com and any of our portfolio of hotels brand websites.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities at Royal Grove Waikiki please contact us at reservations@royalgrovewaikiki.com or phone us at (808) 923-7691

For your accessibility needs, the following features are available:

  • Accessible Rooms
  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
  • Accessible public entrance
  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible public entrance to the swimming pool
  • Service support animals welcome
  • Accessible business center

The Following Features Are Not Available:

  • Van-accessible parking in the self-parking facility
  • TTY for guest use
  • Closed captioning on televisions or closed captioning decoders
  • Accessible exercise facility (No exercise facility on property)
  • Accessible hotel restaurant (No restaurant on property)