Polaroid of oceanfront building and palm trees

Accessibility

We do our best to make our sites and our hotel accessible to everyone. Please contact us with any accessibility questions. 

SPRINGBOARD HOSPITALITY. ACCESSIBILITY STATEMENT

Last Updated: December 9, 2020

This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands1 (collectively, "Springboard Hospitality," "we," or "us"). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

The Springboard Hospitality Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Best Western Orlando Gateway Hotel, Best Western Plus at Lake Powell, Best Western Sonoma Winegrower's Inn, Carriage House Las Vegas, Chamberlain West Hollywood, The Getaway, Grafton on Sunset, Harbor Court Hotel, The Hideaway, Hotel Renew, Hotel Winters, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites Hotel, Maui Beach Hotel, Ohia Waikki, Pacific Monarch Hotel, Plantation Hale Suites, River's Edge Hotel & Spa, Royal Grove Waikiki, Studio City Court Yard, Super 8 Tempe, Virginian Lodge, Volcano House, White Sands Hotel, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, SFO Airport Hotel El Rancho Inn Signature Collection, Sedona Rouge Hotel & Spa.

Springboard Hospitality strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  •  * We have built our website using standard-compliant HTML and CSS
  •  * We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  •  * We have provided consistent navigation across the website
  •  * We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, at our sister property: White Sands Hotel

In addition, we offer rooms with accessibility features, which may be booked through springboardhospitality.com and any of our portfolio of hotels brand websites.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities at Royal Grove Waikiki please contact us at reservations@royalgrovewaikiki.com or phone us at (808) 923-7691

For your accessibility needs, the following features are available:

  • *Due to unforeseen circumstances, the property is unable to provide ADA rooms to be booked and will be providing accommodations at our sister property: White Sands Hotel
  • Accessible public entrance
  • Accessible route from the accessible public entrance to the registration area
  • Service support animals welcome
  • Accessible business center

The Following Features Are Not Available:

  • Van-accessible parking in the self-parking facility
  • TTY for guest use
  • Closed captioning on televisions or closed captioning decoders
  • Accessible exercise facility (No exercise facility on property)
  • Accessible hotel restaurant (No restaurant on property)